Shipping policy

At Art by Jay, each order is carefully produced and packed before being sent to you. Many items are made to order through specialist print partners, which helps reduce waste and allows each piece to be created specifically for you.

Order processing times

Most orders are produced and dispatched within 1–4 working days.

Prints, framed prints and wall art are usually produced by specialist print labs and are typically dispatched within 1–4 working days.

Mugs, coasters and selected homeware items are produced by a separate specialist fulfilment partner and are usually dispatched within around 3 working days.

Working days are Monday to Friday and do not include weekends or UK bank holidays.

UK delivery times

For UK orders, please allow approximately:

Prints and wall art:
Usually 4–8 working days from the date of order.

Mugs, coasters and homeware:
Usually 5–7 working days from the date of order.

Most orders arrive sooner, but these estimates allow for both production and delivery time.

Separate parcels

Some products are fulfilled by different specialist print partners. This means that if you order a mix of items, such as a print and a mug, they may arrive in separate parcels and at slightly different times.

You will only be charged the shipping amount shown at checkout.

International delivery

International delivery times vary depending on the destination, local postal services and customs processing.

As a general guide, please allow:

Europe: approximately 7–12 working days
Rest of world: approximately 12–20 working days

International orders may be subject to customs fees, import duties or local taxes. These charges are the responsibility of the customer and are not included in the product or shipping price.

Made-to-order items

Because many products are made to order, please check your delivery address carefully before placing your order. Once an item has entered production, it may not be possible to make changes or cancel the order.

Delays

Delivery estimates are not guaranteed. Orders may take a little longer during busy periods, bank holidays, postal disruption, severe weather or peak Christmas ordering times.

If your order has not arrived within the expected timeframe, please get in touch and I’ll help look into it for you.

Damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible with your order number and photos of the item and packaging.

I’ll work with the fulfilment partner to arrange a replacement or resolve the issue for you.

Questions

If you have any questions about your order or need something by a particular date, please contact me before ordering and I’ll do my best to help.